Refund Policy
Returns and refund payment
Please note that we are not a regular fashion brand. All designs are specially customized and made exclusively for you. Any tshirt customiser’s returns that come to us can’t be sold to any other customer. That’s why we try our best to give you a high-quality product to make you 100% satisfied.
In case of any manufacturing defect, you can return your product within 7 days of the receipt of the same. To process the return, customers will need to reach out to our customer care team at info@tshirtcustomiser.com or call +917808284808 for further guidance.
100% Money Back Guarantee
Tshirt Customiser’s returns and exchange policy gives you the option to return items purchased on our website or mobile site for any manufacturing defect. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its original condition.
Money will be refunded if:
- Materially flawed, Printing is different from the design submitted
- The quality of the print is below reasonable expectations.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
- Applicable refund for exchange will be triggered post successful pick of the original item from you.
- We will only process the return if you contact us within 7 days of delivery.
- We will process the refund payment or replace them immediately.
Cancellation Policy
You can raise cancellation requests for items or orders within 24 hours from the time of placing the order by sharing an email with your order ID and the reason for cancellation. Remember, the cancellation request must be raised from the ID used while ordering on our site. Send us an email at info@tshirtcustomiser.com or call us at +917808284808, we will process a full refund payment if canceled within 24 hours of order placed.
After 24 hours or once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then they can raise the return request.
Note:
- Tshirt Customiser reserves the right to withhold any claim for refunds if your original item has not reached our warehouse.
- Ensure that the refund details given in the request form are correct and complete.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Please ensure the bank details given are accurate for refund.